Delivery policy
The products are delivered by the seller, directly to the home of the buyer / the address specified by him.
Transport is provided by the courier company Bookurier.
The transport fee is 2o RON. The delivery address must be within the coverage area of the Bookurier courier company.
Cities that are not in the courier's coverage area, shipping for additional KM will be paid by the customer.
The dispatch of the order for the products in stock will be carried out within 24 hours of the confirmation of the order by email. The order should reach you within a maximum of 2 working days from the order confirmation date. This term can be modified by circumstances beyond our control, without exceeding a term of 10 working days, calculated from the date of receipt of your order.
The order will be shipped in packaging that ensures the security of the transport. Liability for any damage caused during the transport of the product, parcel or package sent by us rests with the carrier according to local legislation in force.
Return policy
Romanian legislation provides the following: the consumer has the right to notify the merchant in writing that he is canceling the purchase, without penalties and without citing a reason, within 10 working days of receiving the product.
The customer will be able to request the return of the product, within 10 working days from the date of receipt of the package, without penalties and without invoking a reason. In case of requesting another product, the price difference will be paid, if the product is more expensive. AcidulHialuronic.ro will send the requested product for exchange only after the Customer has returned the originally purchased product. The reimbursement of the product value or, as the case may be, its replacement, will be done within 30 days of the return at most.
The product will be returned in its original packaging (it must not be damaged).
The delivery of products other than those requested must be reported immediately, and the Customer will refuse reception. The consumer can request its return for replacement, and if the product is no longer in stock, he can opt for replacement or a full refund. If it is agreed to replace it with a product of a higher value, it will pay the difference, respectively if the value is lower, you will receive a partial refund up to the value of the replacement product. The return and transport costs for the returned product are borne by the customer.
Policy of PRIVACY
The buyer will not make public, to third parties, by any means, any private information received from the seller, under penalty of obliging him to pay damages.
The seller reserves the right to use the information provided by the buyer in order to realize the contract at a distance. Also, the buyer will not disclose any information regarding the order to any third party without the written consent of the Seller.
The seller reserves the right, based on the user's agreement, to store and use in its own interest, for the purpose of marketing activities, any information provided by the buyer through the website www.luximed.ro. Also, he will not provide the information received from the buyer to any third party, with the exception of agreed partners, service providers with whom there is a contract protecting this data received from the buyer.